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Support Program Features
Your investment in Revolution R Enterprise is a direct investment in your organization’s analytics program. Our Technical Support Services provide a complete menu of options to help you decide the best level of support for safeguarding your program and its value to your company.
While your software subscription provides Standard Support we have alternative programs that offer more coverage in both time and personnel. We want to ensure that your team has the right coverage at the right time to meet your evolving needs.
|Feature||Open Source||Standard Support||Premium Support|
|Discussion Forum||Yes – Web Only||Yes||Yes|
|Online Documentation||Yes – Web Only||Yes||Yes|
|Knowledge Base||Yes – Web Only||Yes||Yes|
|Online Case Management||No||Yes||Yes|
|Hours of Operation||Web Only||8am to 6pm – Regional Business hours||24/5 Support – 24/7 for Severity 1 issues|
Revolution Analytics is committed to our customers’ continued success in the testing, deployment and production of your advanced analytics programs. As your programs grow and change, we are here to support your efforts with responsive and effective support services that meet your organization’s unique needs.
For more information on how you can build the right support program for your analytics program, please contact your sales representative.
- Standard Support
- Premium Support - Production Support
- Technical Support Account Management* - Personalized Support
*Program Available - January 2014