You are here

Support Program Features

Secure Your Analytics Investment: Technical Support Services from Revolution Analytics

Your investment in Revolution R Enterprise is a direct investment in your organization’s analytics program. Our Technical Support Services provide a complete menu of options to help you decide the best level of support for safeguarding your program and its value to your company.

While your software subscription provides Standard Support we have alternative programs that offer more coverage in both time and personnel. We want to ensure that your team has the right coverage at the right time to meet your evolving needs.

Feature Open Source Standard Support Premium Support
Discussion Forum Yes – Web Only Yes Yes
Online Documentation Yes – Web Only Yes Yes
Knowledge Base Yes – Web Only Yes Yes
Telephone Support No Yes Yes
Online Case Management No Yes Yes
Email Support No Yes Yes
Technical Contacts 0 3 5
Hours of Operation Web Only 8am  to 6pm – Regional Business hours 24/5 Support – 24/7 for Severity 1 issues

Revolution Analytics is committed to our customers’ continued success in the testing, deployment and production of your advanced analytics programs. As your programs grow and change, we are here to support your efforts with responsive and effective support services that meet your organization’s unique needs.

For more information on how you can build the right support program for your analytics program, please contact your sales representative.